Frequently asked questions

Browse the shop, choose your colour and size where applicable, and add the bag to your cart. At checkout you can pay by card, UPI, net banking or cash on delivery in eligible pincodes. You will receive an order confirmation email within minutes.

Orders can be modified or cancelled free of charge within 12 hours of placement, as long as they have not been dispatched. Write to support@dosyso.com with your order number and we will take care of it.

Yes — complimentary signature gift wrapping with a handwritten note is available at checkout on all orders. Choose the option in the cart before paying.

Metro cities receive orders in 2–4 business days; the rest of India in 4–7 business days. International delivery takes 7–14 business days depending on destination and customs.

Shipping is free on all orders above ₹4,999 within India. Below that, a flat ₹149 shipping fee applies. International shipping is calculated at checkout by destination.

We ship to over 40 countries. Duties and taxes for international orders are calculated and prepaid at checkout, so there are no surprise charges on delivery.

You have 30 days from delivery to return any unused bag in its original packaging with tags attached. Refunds are issued to the original payment method within 5–7 business days of the return passing inspection.

Start a return from the Track Order page or email us, and place a fresh order for the colour you want — that way the replacement ships immediately instead of waiting for the return to arrive.

Sale items can be returned for store credit within 15 days. Items marked Final Sale and personalised or monogrammed bags are not returnable unless defective.

Yes. Our leather lines use full-grain, vegetable-tanned hides sourced from certified tanneries. Canvas styles use organic or recycled fabrics with genuine leather trim. Every product page lists exact materials under Specifications.

Keep it away from prolonged direct sunlight and rain, wipe with a dry soft cloth, and condition with a neutral leather balm every six months. Store it stuffed and in its dust bag when not in use.

Every DOSYSO bag carries a 2-year warranty against manufacturing defects, and Heritage-line products carry a lifetime stitching warranty. Warranty claims are handled by our care team with free pickup.